Policies
By making a reservation with Coppal House Farm, you are making a reservation for a horse-drawn ride. Whether that ride is with a sleigh or a wagon will be determined by the weather and snow conditions. We have added two beautiful wooden wheeled wagonettes to our operation in the event that there is a lack of snow.
Weather Policy
If we determine the weather to be unsuitable for sleigh riding, a staff member will call the phone number and email the address given at the time the reservation was made by 10 am the day of your reservation. Please do not call the farm to check on your reservation. If you have not received an email or phone call, then the event will go off as planned.
The safety of our guests, staff and animals are our top priority, and we do our best to make an informed decision regarding cancelling rides as soon as possible. Other factors to consider are situations that may affect operations at the farm caused by weather.
If Coppal House Farm must cancel an event you will have the following options:
1. RESCHEDULE : Providing there is availability and it is not the last day of the season.
2. FARM CREDIT : If rescheduling is not possible, you can opt to receive farm credit in the form of a gift card that will be mailed to you.
3. REFUND: If rescheduling is not possible, you can opt to receive a refund.
Cancellation Policy
Rescheduling is only an option if Coppal House Farm contacts you due to weather. If we do not have ideal snow conditions to be able to offer a sleigh rather than a wagon/carriage for your ride, you may opt to receive farm credit for the full amount of your reservation. Refunds will not be an option.
Please understand we do our very best to provide you the services you have requested. We work with people, animals and the environment. On occasion circumstances (especially relating to weather) may arise and are simply out of our control. By making a reservation, you are opting to participate in an outdoor event and will need to plan accordingly.
